It’s often said that the freedom of information system should be ‘applicant-blind’. The identity of the person asking is irrelevant and should make no difference to how the FOI request is treated.
There are actually some exceptions to this (for example, if someone is just repeating the same request they submitted the day before), but as a legal principle it’s broadly correct.
In practice however public authorities often seem very keen to find out details about the people sending them FOIs.
I’ve just obtained from the Department for Business, Energy & Industrial Strategy (BEIS) some internal emails referring to an FOI request of mine in 2019. That was when I was still at the BBC, and it concerned UK reaction to past EU plans to reform the accountancy industry.
An official in BEIS’s Business Framework Directorate dealing with the request emailed colleagues asking them “to provide any information about this Martin Rosenbaum, previous contact with BEIS etc”.
The FOI team replied: “He is a BBC journalist with interest in politics & current affairs and is a specialist in freedom of information & data. He has been sending in requests from 2010, so he is quite a regular requestor.”
The information about me seems to have been intended for inclusion in the submission to the Deputy Director who had to sign off the FOI response. The eventual submission stated: “Martin Rosenbaum seems to be one of the main representatives of the BBC responsible for obtaining information from BEIS via FOI requests. There is no particular pattern in the subject matter of his requests.” And then it listed the topics of several of my previous requests.
Since BEIS had failed to respond to my request on time, I had sent a chasing email. An FOI unit official then emailed the Business Frameworks team to say:
“I know that we are in the process of opening up these files etc, but I just want to make you aware that the requestor has now written in to complain as he is still waiting for his response and we haven’t even completed a first draft let alone taken this up to be cleared by press office and SPAD … I would like to remind you that Martin Rosenbaum is a journalist – also a frequent FOI requestor, and is aware of the process and complaints procedure, so we really need to try and pull our socks up with this.”
The moral of this story for FOI requesters? If in practice FOI doesn’t operate in an applicant-blind manner, it’s good to have a reputation for knowing when and how to complain and being willing to do so.
The information law regulator has reached an agreement with itself to hold a regular series of meetings with itself, so that its staff can check up on how its staff are doing on answering freedom of information requests.
One of the tasks of the Information Commissioner’s Office is to try to improve the performance of public authorities with a particularly bad track record on dealing with FOI applications, such as … the Information Commissioner’s Office.
Last month the ICO revealed it would writing to the, um, ICO, to find out about the ICO’s plans to do better in future and so avoid being further criticised by, yes, the ICO.
This has now happened, and in an unusually speedy response to my FOI request, the ICO has sent me the correspondence.
It reveals that in the first nine months of the current financial year, the ICO only responded to 71% of FOI requests on time. At Christmas there were three requests that were over a year overdue.
The group manager for complaints wrote to the head of corporate planning to say: “We cannot ignore the fact that we have had an increasing number of complaints reported to us about the ICO in relation to late compliance with information requests. Adverse media coverage and blogs have also reported on these issues … We are therefore requesting a formal update on your recovery plans”.
The reply says “We recognise our performance is not where it should be”.
The recovery plan has now been published on the ICO website. It says they are recruiting and reallocating staff, with the aim of ensuring that 90% of FOI requests are responded to on time by the end of June, while requests over a year overdue should be cleared by the end of February.
This is all to do with the FOI requests which the ICO itself receives, not the complaints it assesses about the processing of FOI requests sent to other public bodies. That side of the ICO’s operations is also affected by serious delays.
The disclosed correspondence shows that the complaints team will meet monthly with the information access team to review progress. All those who comment agree that the ICO should treat itself in the same way it would treat any other public authority with an inadequate record of compliance with FOI law.
It does seem somewhat absurd, but it is nevertheless better than alternative arrangements – such as the ICO not being subject to FOI requests at all, or not falling under the oversight of an information rights regulator, or being let off the hook by its own staff rather than publicly and embarrassingly rebuked.
On the other hand, this process wouldn’t be necessary if the ICO actually responded promptly and efficiently to information requests.
While this request was responded to quickly, another of my FOI requests has not had a reply from the ICO nearly three months after it was submitted.
The new UK Information Commissioner, John Edwards, takes office today, after recently flying across the globe from New Zealand where he was Privacy Commissioner – and, as he reported on Twitter, encountering on arrival a kindly stranger at Gatwick airport who gave him a pound coin to unlock a luggage trolley.
However the UK’s FOI community are not convinced that Edwards himself will turn out to be a kindly stranger. Indeed his arrival in the post is regarded with some trepidation.
This is primarily because of the surprising and indeed disconcerting remarks which Edwards made in September to the House of Commons DCMS committee, at his pre-appointment hearing.
In the FOI section he quickly and without prompting raised the topic of what he called the “extraordinary administrative burden” arising from some FOI requests, and added that “it is legitimate to ask a requester to meet the cost of some of that administration, otherwise you see there is a potential for cross-subsidisation of people who are overusing or even abusing those rights”.
Edwards also expressed a distinct lack of enthusiasm for expanding freedom of information further for private sector bodies who are contracted to deliver public services – “I suppose extending FOI to cover those organisations would be one option”, he replied rather guardedly to this suggestion from an MP.
These statements are a contrast to the stronger pro-transparency stances adopted by previous UK Information Commissioners, who have opposed fees for freedom of information requests, defended FOI against rhetoric about “burden” and “abuse”, and advocated such a broadening of the FOI system.
Nevertheless, for those who like a more positive take, there is a more optimistic viewpoint. This is that Edwards was effectively talking about the situation in New Zealand rather than the UK.
From his remarks he seemed unaware of the tight legal cost limits that apply to FOI responses in the UK. These curtail the administrative effort and cap costs, and also push requesters (or at least the more effective ones) into making narrower rather than wide-ranging applications. Such specific limits do not exist in New Zealand, where the law instead does allow charging for some FOI requests but for a range of reasons public bodies often do not make requesters pay.
Possibly Edwards had briefed himself inadequately on the FOI part of his new role. But that could also turn out to be a problem, if it is symptomatic of a neglect of FOI.
This has already been a serious issue at the UK Information Commissioner’s Office, whose resources, public statements and high profile casework in recent years have increasingly been dominated by the data protection side of their responsibilities, to the detriment of their FOI work.
And in New Zealand as Privacy Commissioner for eight years, Edwards himself was focused on the data protection and privacy field. The country’s freedom of information system is enforced by a different regulator, the Ombudsman (Edwards worked there much earlier in his career).
However, there are some positive views on government transparency in the personal blog Edwards wrote when a lawyer in private practice, before becoming Privacy Commissioner.
In one 2011 piece he argued for the disclosure of free and frank policy advice as “precisely what the electorate needs”. In 2012 he praised the release of briefings for incoming ministers, even if this meant they were then written with a view to public consumption, on the basis that “officials should prepare advice that to the greatest extent possible can stand up to public scrutiny”.
The disclosure of internal government policy advice and especially cabinet papers, particularly once decisions have been taken, has gone much further in New Zealand than under FOI in the UK (although journalists there are still not happy about what they don’t get). If it turned out that Edwards actually wanted to import some of that culture and practice from back home into the UK FOI system it could have a big effect on the role of the ICO.
(Incidentally, his blog also reveals that the Gatwick luggage trolley incident was not the first time he was saved financially by a helpful representative of Britain. As a young budget traveller he once faced a tricky situation with some Bolivian officials who demanded an extortionate sum to stamp his passport. Fortunately he was rescued by the intervention of the British Consul and her insistence on “bureaucratic banalities” – she maintained that any such payment would need a receipt, which for some reason the law enforcers of La Paz were reluctant to provide. And whether for good or ill, Edwards is now about to encounter more of the bureaucratic banalities of the British state).
Ensuring that freedom of information does get enough attention from his office and is pursued with energy and commitment is one crucial challenge facing the new Commissioner. Another is rectifying the sorry state of how the ICO itself complies with FOI law.
The Privacy Commissioner’s office in NZ is subject to the information rights regime of the country’s Official Information Act (OIA). In the four-year period of 2017-21 it received 130 information requests, of which only one was answered outside the legal timeframe. And the Ombudsman’s office tells me that during Edwards’ tenure as Privacy Commissioner it did not uphold a single OIA complaint against the PC.
In his valedictory office webinar in New Zealand, Edwards cautiously stressed the “constant tension” and “balance” between assisting organisations to achieve their objectives and being an assertive regulator and enforcer. That was in the context of data protection, but in the FOI area as well his impact will depend on which side of that balance he actually gives most weight to.
It will also rest on what is now his personal balance between seeing the world through the perspective of administratively minded state officials or that of a lawyer representing the individual rights of citizens.
One of his New Zealand habits that it looks like Edwards will maintain is his personal Twitter feed. Informal, folksy, casual and sometimes glib, its tone and content will be rather unusual for a top-ranking British public figure at a state regulatory body.
He has combined serious points on privacy policy and some later deleted stinging criticism of Facebook (“morally bankrupt pathological liars”), with comments on the latest cinematic releases, lots of jokey remarks and funny videos, and an occasional willingness to get involved in political controversy.
It sometimes caused him trouble in New Zealand, and unless he’s very careful I predict it will cause him more trouble here (in many ways I think that’s a shame, as I like his friendly informality, but that’s how things work), despite the proclamation in his pinned tweet below:
His recent “I could have been someone” tweet also captured above was presumably a Christmas reference to the lyrics of Fairytale of New York. Whatever deeper personal meaning may lie hidden in his gnomic expression we can only guess at. Still, if you meet him your opening conversational gambit could be “Well, so could anyone” (perhaps after you’ve offered him a pound coin).
What kind of “someone” will he turn out to be as UK Information Commissioner?
Somebody in New Zealand who has observed Edwards’ work closely over many years told me: “He genuinely cares about people’s well-being and that institutions are well governed”.
If Edwards wants to deliver on these two notions in the freedom of information field here, he needs to ensure (a) that people’s individual rights to access public sector information are enforced rigorously and assertively, defended against resistance and backlash, and ideally extended; and (b) that the ICO itself becomes a prompt and efficient and well-governed institution in handling information casework and requests.
We shall see. Meanwhile I find it difficult to imagine any of his predecessors as Information Commissioner so gleefully tweeting this video.
Update
John Edwards has responded to my blog above with the following comments on Twitter:
“I think any trepidation of the sort you mention, based as it is on a single off the cuff response at select committee, informed, as you say, by my NZ experience, is misplaced. I have always been a strong advocate for FOI, and will continue be in my new role.”
“Also, what you have characterised as “a distinct lack of enthusiasm for expanding freedom of information further for private sector” was more in the nature of a thoughtful pause to consider the various different ways that could be achieved.”
He also said: “I didn’t even know those old blog posts were still accessible!”
We know that Cabinet Office ministers refused to let the Information Commissioner’s Office audit the processes of the controversial FOI Clearing House, which helps to coordinate departmental replies to freedom of information requests.
But it appears that some Cabinet Office officials were keener on the idea, according to documents released to me under FOI.
Cabinet Office and ICO staff discussed the proposed audit in exchanges over some weeks, before a formal proposal was drawn up.
In early July the Cabinet Office’s Deputy Director for FOI and Transparency, Eirian Walsh Atkins, emailed a senior ICO official: “We’re just socialising the idea with Ministers at the moment”.
Earlier, on June 29, she had written to reassure the ICO: “Just to say there’s a lot of sound and fury in CO atm, so nobody is ignoring you – we just haven’t turned Ministers’ minds to this direction yet.”
However, “socialising the idea” did not help to get it acceptance – once the formal plan went to ministers it was rejected.
In her evidence last week to the Commons Public Administration Committee, which is conducting an inquiry into the Clearing House, the outgoing Information Commissioner Elizabeth Denham said she was “frustrated and disappointed” by this ministerial refusal, which would “increase suspicion” about the Clearing House.
She also said that relations between her staff and Cabinet Office FOI staff had improved considerably in the past 12 months, and were no longer as “frosty” as they used to be.
Correspondence between the ICO and the Cabinet Office about the proposed audit was released to me under FOI by the Cabinet Office. And I don’t often write this, but a small well done to the Cabinet Office for replying to my request in time – unlike the ICO, which has failed to yet reply to an identical request.
The House of Commons Public Administration and Constitutional Affairs Committee is holding an inquiry into the Cabinet Office and freedom of information. I have given written evidence and oral evidence to the committee, setting out my experience of the Cabinet Office’s record of delay and obstruction and my views on what should be done about it.
Ben Elliot, the founder of the luxury lifestyle services company Quintessentially, was appointed as the government’s Food Surplus and Waste Champion in 2018 without an official interview or open competition, despite civil servants warning ministers about a lack of transparency.
This is revealed in documents released by Defra under freedom of information. Bizarrely the department originally informed me that it did not hold any information at all about Elliot’s appointment.
After I complained to the Information Commissioner, Defra’s information rights team said that it had now located these records “after further extensive searches”.
Elliot has been co-chair of the Conservatives since 2019 and is the party’s chief fundraiser. The nephew of Camilla Parker Bowles, he has featured in controversy and been accused of blurring his political role, business interests and royal connections, which he denies.
In November 2018 Defra officials sent a proposal about the appointment of a new food waste champion to the then Environment Secretary Michael Gove and junior Defra minister Therese Coffey. From the newly disclosed material it is apparent that ministers had already made clear that they wanted to give the position to Elliot and they had no interest in alternative suggestions.
The submission stated: “The most transparent process to appoint the Champion would be to hold an open competition for the role. However, such a process would take time and we know you are keen to appoint quickly to influence delivery of the food redistribution fund. We have therefore considered a number of potential candidates for the Food Surplus and Waste Champion role. You have put forward Ben Elliot as your preferred candidate, and taking this into account as well as his suitability, we recommend Ben Elliott for this role.”
The officials however also identified a number of other suitably qualified possible candidates for the post. Ministers responded by saying the role should be given to Elliot and none of the potential alternatives should be approached to check if they might be interested.
At that stage officials said that Elliot would need to be “officially interviewed” by the Secretary of State before the appointment was announced. However that requirement was then abandoned.
The role of the champion (which is unpaid) is to encourage food businesses to devote greater effort to reducing waste. Defra sources say Elliot has been involved in assisting an emergency programme administered via the environmental charity WRAP during the pandemic. The Quintessentially Foundation, the philanthropic arm of Elliot’s company, had prior to his appointment supported the Felix Project, a charity in London which redistributes food that would otherwise go to waste.
A Defra spokesperson said: “Reasonable searches were conducted at the time the request was originally received.”
The incoming Information Commissioner will face a serious challenge in getting on top of the ICO’s increased backlog of FOI cases.
The ICO currently has 2,317 open complaints under the Freedom of Information Act and Environmental Information Regulations, according to the latest database of their open casework which I have obtained from them.
It shows 79 cases which the ICO has already taken over a year to process. Of these, nine concern complaints about the Cabinet Office and six about the Foreign Office, including several relating to the FOI exemption for security bodies.
The oldest case goes back over two years and involves Transport for London and the use of the cost limit exemption.
The ICO states this dataset for open casework can’t be directly compared to the active FOI caseload obtained from May by the Campaign for Freedom of Information, which listed 1,748 open complaints. The new dataset includes various cases not in that one, including EIR complaints, and also cases where the ICO is awaiting further information before launching an investigation – according to the ICO there is a “subtle difference” between what it calls its “active caseload” and its “open casework”.
The ICO says: “We have plans in place to address the rise in work over the coming financial year, particularly as the new staff we have recently recruited complete their training and ways of working return to normal.”
The latest performance data issued by the Information Commissioner’s Office confirms how the ICO was falling behind on dealing with FOI cases before the pandemic.
Yesterday the ICO released a new batch in its ‘proactive disclosure’ of monthly complaints data. This is somewhat old given it covers a period two years ago, from April to August 2019, but it does show how its record on processing FOI and EIR casework was deteriorating even before the disruption caused by Covid.
The average time taken on a case closed in this period which involved a decision notice was 176 days. Comparing this to the same 5-month timeframe in previous years where data is still available gives the following, according to my calculations based on the ICO datasets:
Average time taken to close FOI/EIR cases which involve decision notices:
Apr-Aug 2014: 142 days Apr-Aug 2015: 122 days Apr-Aug 2016: 141 days Apr-Aug 2017: 158 days Apr-Aug 2018: 159 days Apr-Aug 2019: 176 days
Analysing the monthly complaints data demonstrates a disturbing pattern of increasing delay over these years.
From around 2017 the ICO started to deal more quickly with simple cases it could reject easily on procedural grounds (eg because the complainant failed to ask the public authority involved for an internal review before approaching the ICO). But the delays have got even longer for complaints which go to a formal ICO decision notice – and these would include the significant cases that really matter.
There’s also a very useful analysis of numerous aspects of ICO operational data in this report by the researcher Lucas Amin for the campaign group openDemocracy.
The latest ICO annual report said: “There will be a focus on these matters as lockdown restrictions are lifted to be able to progress the oldest cases as soon as possible, nonetheless, there is an obvious effect on both those cases over 12 months old as well as the age profile generally. It is anticipated that this will be rectified in the medium term.”
The Rural Payments Agency fails to deal with most information requests it receives within the legal time limits, according to the latest set of FOI statistics published today.
The RPA, which issues subsidy payments to farmers in England, managed to meet the legal deadline in only 47 per cent of cases in the first quarter of 2021, the period covered by these figures. This was by far the worst record of delay among the departments and agencies monitored in these statistics – and continues a pattern of the RPA’s comparative poor performance.
The government department with the worst record of delay was DCMS.
Generally there was a 10 per cent increase in the number of FOI requests to the UK government departments and agencies monitored compared to the same period last year, after drops in the intervening months doubtless linked to the pandemic.
Organisations which have received significantly more requests include the Department of Health and Social Care (hardly surprisingly), the Charity Commission and the Office for National Statistics.
The longer term overall picture, as seen in my chart, is that the level of FOI requests to government departments increased steadily after FOI came into force in 2005 until it peaked in 2013, since when there has been a slightly bumpy plateau. (The chart is adjusted to reflect the fact that the first quarter of each year tends to see the most requests).